Updated at August 9th, 2026
Our policy in short
We print every book to order, made specially for the customer. For that reason we do not accept returns and we do not give cash refunds. If a quality defect in the product is proven, we replace it free of charge and we cover the delivery cost, provided you send us a photo showing the defect within 10 working days of receiving the order.
The sections below set out the same policy in full.
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Kids Books, that is responsible for your information under this Return & Refund Policy.
● Customer: refers to the company, organization or person that signs up to use the Kids Books Service to manage the relationships with your consumers or service users.
● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Kids Books and use the services.
● Service: refers to the service provided by Kids Books as described in the relative terms (if available) and on this platform.
● Website: Kids Books’s site, which can be accessed via this URL: https://kidsbooks.io/
● You: a person or entity that is registered with Kids Books to use the Services.
Cancellation Policy:
We would like to inform you that, in our effort to provide fast and efficient service, orders cannot be canceled once they are completed, as we send the books for printing immediately based on your request. We are committed to providing you with the best experience possible and strive to ensure that your products reach you as quickly as possible. We appreciate your understanding and support, as every business has its own challenges. Therefore, we encourage you to make sure of your choices before completing your order. Thank you for your trust in us!
Return & Refund Policy
Thanks for shopping at Kids Books. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Kids Books. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Kids Books, you agree to the terms set forth below along with Kids Books’s Privacy Policy.
Because every book is printed to order specifically for you, we are not able to take the product back or issue a cash refund if you simply change your mind or are not happy with your choice. Any issues with orders should be raised within 10 working days of receiving the goods.
There is one exception, and it is our quality guarantee: if a quality defect in the product is proven, we will reprint and send the goods again free of charge, and we will cover the delivery cost. We would require images and explanation of the defect/damage via email to our main support line at [email protected]
To aid the process, please provide as much information including Order number, your email, name, order date, ISBN’s etc.
Refunds
We at Kids Books commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit.
We follow certain policies to ensure transparency, efficiency and quality customer care:
● We DO NOT allow returns on sold products – online or in retail outlets, because each book is printed to order.
● We DO NOT accept returned goods, as a printed-to-order book cannot be resold to anyone else.
● Cash refunds are NOT given for any purchases made – be they online or in retail store.
● We DO NOT offer exchanges for change of mind, or for any reason other than a proven quality defect. Where a quality defect is proven, we replace the item free of charge and we cover the delivery cost.
● We DO NOT engage in reselling used products and discourage the same, because we cannot ensure
the best quality products for our customers.
Our products usually go to print on the same day.
● Orders cannot be returned, canceled or refunded, with the single exception of a proven quality defect, which we replace free of charge as described above.
● If you face any issues, please contact our Support Team immediately.
**The nature of digital media that can be downloaded instantly makes it non-returnable. Once you have purchased our digital copies or a service, there is no way to “return” it. As such, refunds can not be provided. Our quality guarantee still applies: if a digital file is faulty or will not open, contact us and we will replace it free of charge.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Cancellation & Refund Policy
Should we update, amend or make any changes to this policy, those changes will be posted on this page and the date at the top of this page will be updated.